Shipping & Policies

Welcome

I specialize in making laser cut wood signs, cake toppers, business sign and more. All work is done by me personally, guaranteeing you the kind of direct communication and attention to detail that the bulk websites cannot provide. There are no generic templates here, and there is no mass production. Each piece is thoughtfully designed, cut, painted, assembled and packaged carefully with love.

Please feel free to email Mae for any custom design services
at mae_armstrong@hotmail.com.

Payments

Items purchased must be paid for in full before they will be shipped. Please make full payment within 24 hours and contact me if there is ever any questions or concerns.

Shipping

Shipping will be via USPS or FedEx - whichever method is most economical.
Once an order is shipped, the order is no longer under my control. If there is an issue with your item not being delivered you'll have to contact the shipping company to find a resolution. All packages shipped priority (not first class) will include a tracking number and some form of insurance to protect you and your investment.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

I welcome any private feedback about the nature of your dissatisfaction and would appreciate postponing public reviews until the issue is resolved. Please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Digital downloads

If an item was approved via an Etsy conversation before sending, no refund will be given. Always be sure to double check info/spelling.

Questions about your order?
Please contact me if you have any problems with your order.